If you are experiencing problems with your hearing aid, here are some common troubleshooting steps you can take:
Check the batteries: Make sure your hearing aid batteries are fresh and properly inserted. If the batteries are low, replace them with new ones.
Clean the hearing aid: Use a soft, dry cloth to gently clean the hearing aid and remove any debris or earwax that may be clogging the microphone or receiver.
Check the volume: Ensure that the volume on your hearing aid is not set too low or too high. Adjust it accordingly to see if it resolves the issue.
Check for blockages: Check the tubing or receiver for any blockages that may be causing the problem. Clean them with a soft brush or replace them if necessary.
Restart the hearing aid: Turn off the hearing aid, remove the battery, wait for a few seconds, and then reinsert the battery and turn it back on. This can sometimes resolve connectivity or software-related issues.
If you have tried these troubleshooting steps and the issue persists, it may be time to contact the manufacturer, seller or a professional hearing care provider for further assistance. They may have additional troubleshooting steps or may need to repair or replace your hearing aid.
Phonak Marvel User Manual | Phonak Lumity User Manual |